Frequently Asked Questions

Do you accept returns?

Unfortunately, we do not accept returns at this time. However, we strive to ensure every product meets our quality standards.

What if an item arrives damaged?

If an item arrives damaged, please take clear pictures of the damage and contact us immediately. We will happily replace any damaged items.

Can you adjust the size of an item?

Absolutely! Use the contact form below to let us know which item you'd like in a different size. We will evaluate the request and provide you with a quote if possible.

Can you print a file I have?

Yes, within reason. We offer a custom print service where you can rent a build plate on one of our printers. Please refer to the custom prints listing for more details.

What materials do you use for 3D printing?

For our resin products we primarily use Sirayatech's Fast Navy Grey resin. Which produces excellent details in a lovely dark grey color.
For prints in clear resin we use Sirayatech's Simple clear which remains very clear and does not yellow.
For items we print in FDM we use various colors of PLA filament.

How long does it take to receive an order?

Orders are typically processed and shipped within 5-10 business days. Delivery times may vary based on your location and the shipping method chosen at checkout.

Do you offer international shipping?

Yes, we do offer international shipping. Please note that shipping costs and delivery times may vary based on the destination.

Can I cancel or modify my order after it’s been placed?

Orders can be modified or canceled within 24 hours of placing them. Please contact us as soon as possible if you need to make changes.

How can I contact customer support?

You can reach our customer support team through the contact form on our website.

Questions or comments? Get in touch and we'll be happy to help.